Shipping policy

All orders are processed and shipped from our facility in Palm Harbor, Florida. Every shipment is sent with tracking.

Where we ship from

All orders are shipped from our facility at 2844 Countrybrook Dr #J11, Palm Harbor, Florida 34684, United States.

Processing time & order cut-off

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed before 5:00 PM ET on a business day begin processing the same day; orders placed after 5:00 PM ET are processed the next business day. Orders placed before 5:00 PM ET on a business day begin processing the same day; orders placed after 5:00 PM ET are processed the next business day.

Shipping options, delivery times & cost

Delivery times are estimates that begin after processing and may be affected by carrier delays, customs, or peak periods.

Carrier & tracking

Orders are shipped via UPS and our tracked & insured services. Every order receives a tracking number, sent by email as soon as your order ships, so you can follow your parcel at any time.

Currency

All prices on this website are displayed and charged in US Dollars (USD).

Taxes (United States)

All prices shown for US orders are tax-inclusive. No additional sales tax is added at checkout — the price you see is the total price you pay.

Customs, duties & taxes (international)

International orders may be subject to import duties, taxes, or customs fees set by the destination country. These are the responsibility of the recipient and are not included in the product price or shipping cost.

Shipping destinations & restrictions

We ship within the United States and to most international destinations. We cannot ship to PO boxes or addresses our carriers cannot reach. If you are unsure, contact us before ordering.

Address changes

Need to change your delivery address? Contact us as soon as possible at support@caroljune.com. We will do our best, but changes are not guaranteed once an order has been handed to the carrier.

Lost or delayed parcels

If your tracking shows no movement or your parcel appears lost, contact us within 7 days of the expected delivery date. We will open an inquiry with the carrier and arrange a replacement or refund based on the outcome.