Shipping policy
Last updated: June, 2026
This Shipping Policy applies to all orders placed on caroljune.com, operated by Carol & June, located at 2844 Countrybrook Dr #J11, Palm Harbor, Florida 34684, United States.
Where We Ship From
All orders are fulfilled from our warehouse located in Palm Harbor, Florida, United States.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may be extended during high-volume periods, or if there is an issue with payment verification or incomplete shipping information. If we need to reach you about your order, we will contact you at the email address provided at checkout before processing.
Order Cut-Off Time
Orders placed before 12:00 PM EST (GMT-5) on a business day will begin processing that same day. Orders placed after 12:00 PM EST, or on a weekend or public holiday, will begin processing on the next business day.
Shipping Times, Methods & Costs
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United States | Tracked & Insured Shipping | 7–10 business days after processing | $4.99 |
| United States | UPS Shipping | 7–10 business days after processing | Free |
| International | International Tracked & Insured Shipping | 10–14 business days after processing | $4.99 |
| International | UPS Shipping | 10–14 business days after processing | Free |
Delivery estimates begin after your order has been fully processed and dispatched. These are carrier estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, customs processing, or factors outside our control.
Shipping Carrier
All orders are shipped via our certified logistics partner using Tracked & Insured Shipping. Every order includes a tracking number sent to your email once your order has been dispatched.
Currency
All shipping charges and product prices on caroljune.com are displayed and billed in US Dollars (USD). If your payment method is issued in a different currency, your bank or card provider may apply a foreign currency conversion fee. Carol & June are not responsible for any such fees.
Shipping Restrictions
We are unable to ship to the following:
- P.O. Boxes and APO/FPO/DPO military addresses
- US territories not served by standard domestic carriers (e.g., certain remote island territories)
- Countries subject to trade sanctions or export restrictions under US law
If your address falls into one of the above categories, we will contact you to arrange an alternative or issue a full refund.
Taxes
Domestic (United States): Sales tax may be applied to your order at checkout where required by applicable state and local law. The applicable tax rate is determined by the delivery address provided at checkout.
International: Carol & June does not collect VAT, GST, or other import taxes on international orders. Any duties, import taxes, or customs fees imposed by the destination country are the sole responsibility of the recipient and are not included in our $4.99 shipping fee. We recommend checking your local customs regulations before placing an order.
Tracking
All orders are shipped with tracking included. You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Use this number to monitor your delivery status directly with the carrier.
You can track your order at any time using the tracking number provided in your confirmation email. Also, you can track your order by visiting our Track Order page.
Shipping Insurance
All orders include shipping insurance at no extra cost. If your order is lost or damaged in transit, contact us with your order number and we will resolve the issue promptly.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order. Carol & June are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after ordering, contact us at support@caroljune.com as soon as possible.
Lost or Damaged Orders
If your order has not arrived within the estimated delivery window or arrives damaged, contact us at support@caroljune.com with your order number, and we will open an investigation with the carrier.
Order Cancellation
Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or dispatched. To request a cancellation, email support@caroljune.com immediately with your order number. Once an order has been dispatched, it can no longer be cancelled — please refer to our Return & Refund Policy. For full details, see our Order Cancellation Policy.
Contact Us
- Business Name: Carol & June
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Address: 2844 Countrybrook Dr #J11, Palm Harbor, Florida 34684, United States
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Email: support@caroljune.com
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Phone: +1 800-563-5952
- Support Hours: Monday–Friday, 9AM–5PM (EST, GMT-5)
- Response Time: Within 1 Business Day