Refund policy

Your satisfaction matters to us. You may return eligible items within 30 days of receiving your order.

Return window

Returns must be requested within 30 days of delivery. Once your request is approved, items must be shipped back within 7 days.

Condition required

Items must be unworn, unwashed, unused, and in their original condition with all tags and any packaging intact. A valid order number or proof of purchase is required.

How to start a return

1. Email support@caroljune.com with your order number, the item(s), and the reason for return.
2. We reply within 1 business day with confirmation and the return instructions.
3. Pack the item securely and ship it to the return address below within 7 days of approval. Keep your proof of postage.

Please do not ship any item back before receiving our confirmation — unauthorized returns cannot be accepted.

Return shipping costs

Reason for return	Who pays return shipping
Defective, damaged, or wrong item received	Carol & June
Change of mind / wrong size / no longer wanted	Customer

For defective, damaged, or incorrect items, we will often arrange a replacement or refund without requiring a return. Original shipping charges are non-refundable on change-of-mind returns.

Return address

Please return items only to the address above and only after your request has been approved.

Items that cannot be returned

• Gift cards
• Intimate apparel and items sold for hygiene reasons once opened or worn
• Items returned damaged, worn, washed, or without original tags
• Items returned without a valid order number or proof of purchase

Refund processing

Processing time	Within 10 business days after we receive and inspect your return
Method	Refunded to the original payment method
Currency	US Dollars (USD)

Your bank or card issuer may need additional time to post the refund after we issue it.

Exchanges

We do not process direct exchanges. If you need a different item, return the original (subject to this policy) and place a new order.

Restocking Fee

No restocking fee.

Damaged on arrival

If your order arrives damaged, contact us at support@caroljune.com with clear photos so we can arrange a replacement or refund.